Returns & Exchanges

At INSE Official, we stand by the quality of our home cleaning solutions and offer a 30-day satisfaction guarantee for all purchases. If your vacuum or accessory does not meet your expectations, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all attachments, batteries, and manuals are included to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, we will process your refund or ship your exchange within 5-7 business days to your original payment method.